Product quality, service reliability and management of operations at Starbucks
نویسندگان
چکیده
منابع مشابه
Reliability and Maintainability in Operations Management
The study of component and process reliability is the basis of many efficiency evaluations in Operations Management discipline. For example, in the calculation of the Overall Equipment Effectiveness (OEE) introduced by Nakajima [1], it is necessary to estimate a crucial parameter called availability. This is strictly related to reliability. Still as an example, consider how, in the study of ser...
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ژورنال
عنوان ژورنال: International Journal of Engineering, Science and Technology
سال: 1970
ISSN: 2141-2839,2141-2820
DOI: 10.4314/ijest.v3i7.1s